Patient Charter

Patient Charter

  • We will be punctual and conduct consultations, tests and procedures at the scheduled time where appointments have been made.
  • Our team will be welcoming and respect your rights to be treated with dignity and respect your beliefs and values.
  • We offer our services to you without regard for colour, sex, age, disability, medical condition, marital status, national or ethnic origin, religion or source of payment. We will also endeavour to ensure that our clinic is accessible for people with disabilities and others with specific needs.
  • Our team will be efficient at all times.
  • Our team will always act with your safety and comfort in mind and will encourage your participation by providing appropriate information regarding any of your concerns.
  • We will provide comfortable facilities for waiting and will make sure that our facilities meet internationally accepted health and safety standards.
  • You have the right to refuse our service but should return to your doctor or consultant to discuss the implications of this decision.
  • You have the right to every consideration of your privacy concerning your care, including sources of payment and treatment. All communications and records relating to your care will be treated as confidential by Saint James Hospital – Eye Clinic staff. Examinations will be conducted discreetly and handled confidentially, giving reasonable visual and auditory privacy where possible.
  • You have the right to have your medical records read only by individuals involved directly in your care, by individuals monitoring quality or by individuals authorised by law or regulation.
  • Saint James Hospital – Eye Clinic commits to handling complaints objectively, compassionately and promptly.